Asked & answered

Questions

Orders & Tracking

4 questions in this topic.

• 01Where can I track my Kaaru House order?

  Use Track Order with the order number and the email or phone used at checkout. Live courier updates will appear once the order API is connected.

• 02How will I know my order has been confirmed?

  A confirmation will be sent after checkout is connected to the studio. Until then, keep the details from your checkout screen and write to us from Contact if you need a status check.

• 03Can I change my order after placing it?

  Order changes are reviewed by the studio. The exact window and what can be edited will be published with the account and order API. Contact us with your order number for a current request.

• 04Can I cancel an order?

  Cancellation rules are not published yet. Send the order number through Contact and the care team will review what is possible for that order.